Scroll down for answers to our most frequent asked questions. If you don't see an answer to your question please send us an email at info@crystalrockemporium.com and we will be happy to help you!

Q: WHAT ARE YOUR HOURS OF OPERATION?
A: Our hours of operation are:

ONLINE:
24 hours per day
7 days per week
365 days per year

OFFICE:
Monday - Friday:
10:00 AM - 4:00 PM
Pacific Time (excluding holidays)

Q: DO YOU HAVE A CATALOG?
A: Crystalrockemporium currently does not have a printed catalog available by regular mail.

Q: HOW DO I FIND A PRODUCT?
A: All product, pricing, specifications, and availability can be found at our online store. Please use our SEARCH feature to quickly locate the product(s) that you are interested in purchasing.

Q: ARE YOUR ITEMS NEW
A: YES, all our items are brand new in original packaging.

Q: HOW CAN I PAY FOR MY ORDER?
A: See Payment Methods below:

You can place your order for Crystalrockemporium products on our secure, online store 24-hours a day.

I HAVE A CREDIT CARD

WE ACCEPT THE FOLLOWING CREDIT CARDS
:: Visa :: Master Card :: Discover Card :: American Express

FRAUDULENT ACTIVITIES:
Fraudulent activity related to the use of this site, including the fraudulent placing of orders, use of lost or stolen credit cards or submission of fraudulent checks, money orders or cashiers check will be prosecuted to the fullest extent of the law. Crystalrockemporium submits all fraudulent use of credit cards and checks to the applicable authorities

I DON’T HAVE A CREDIT CARD

PayPal:
Currently, for those that may not have a credit card, we accept PayPal payments.

Q: DO YOU SELL WHOLESALE?
A: At the moment we do not sell wholesale.

Q: WHEN WILL MY ITEM SHIP?
A: Orders ship within three business days and generally arrive 7-10 business days after you placed your order.

Q: HOW LONG WILL IT TAKE TO RECEIVE MY ITEM(S)?
A: Please allow 3 to 6 business days to receive an item after it has been shipped.

Q: HOW IS YOUR SHIPPING CALCULATED?
A: The Shipping Charges are based on the item's weight and the destination zip code. This method applies to both US and International order.

Q: DO YOU SHIP INTERNATIONALLY?
A: At the moment we only ship to the US.

Q: WHY IS MY ORDER BACKORDERED?
A: In a very small percentage of our orders, inventory can be depleted by the time your order reaches the warehouse. Should this occur, Crystalrockemporium will notify you of the backorder status within one (1) business day of order processing.

SHORTAGES:
Any order that is shipped incomplete, will be completed by Crystalrockemporium. The missing item(s) will either be shipped at no additional charge, or a credit for future purchases will be issued. Notification of shortages must be made within 3 days of receipt of merchandise.